Services

Creating new services and improving existing ones starts with understanding user needs. I can conduct user interviews, focus groups, or surveys. I can design a study tailored to your needs, execute it, and deliver actionable insights to help move your project in the right direction. 

I can design and deliver workshops on various topics, including but not limited to personas, customer journey mapping, and service blueprints. All workshops are designed to help your team work collaboratively towards a common goal while having fun.

I have experience in providing portfolio reviews and mentoring in the areas of service design, consulting, and facilitation. I can help you if you want to improve your knowledge and learn more about service design.

Visualizing the touch points in the user's experience with your product or service helps uncover areas of opportunity. I can help you develop end-to-end customer journey maps and service blueprints to translate ideas into tangible forms.